REFUND POLICY

60-Day Money-Back Guarantee

We want you to love your Sentira piece. If you are not satisfied for any reason, you may request a return or refund within 60 days of delivery.

Eligibility

To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase (order number or confirmation email) is required. Items returned more than 60 days after delivery, damaged through misuse, or not in their original condition may be refused or receive only a partial refund.

Free Gifts and Digital Products

Free gift items included with a bundle have no cash value and are not eligible for a separate refund or exchange. Digital products, such as the Color Meaning Guide, are delivered electronically and cannot be returned once delivered; by completing your purchase you consent to immediate delivery of digital content. Nothing in this policy limits any rights you have under applicable consumer law.

How to Start a Return

Email us at angeljhones51@outlook.com with your order number and the reason for the return. We will reply with return instructions. Please do not send items back without first contacting us. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. Original shipping costs are non-refundable. We recommend using a trackable shipping service; we cannot guarantee that we will receive your returned item without tracking.

Refunds

Once your return is received and inspected, we will email you to confirm receipt and let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days. If you have not received your refund after that time, first check with your bank or card issuer, as processing times vary. If you still have not received it, contact us at angeljhones51@outlook.com.

Damaged or Defective Items

If your item arrives damaged or defective, email us within 7 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund at no cost to you.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at angeljhones51@outlook.com.

Cancellations

Orders can be cancelled free of charge if you contact us within 24 hours of purchase and before the order has been dispatched. Once dispatched, the standard return process applies.