SHIPPING POLICY

Shipping and Delivery

Sentira works with international suppliers, so delivery times may vary depending on product availability, carrier logistics and customs processing.

Processing time: 1–3 business days after your order is placed.

Estimated delivery: 6–9 business days after dispatch (excluding weekends and public holidays). Most orders arrive within this window, but external factors such as customs delays, high demand or exceptional logistics circumstances can extend delivery times.

Shipping cost: Free shipping on all orders.

Tracking: Every order includes a tracking number, which is emailed to you once your order has been dispatched so you can monitor your shipment at any time.

Cancellations and Changes

You may request cancellation or changes to your order within 24 hours of purchase. After this period the order enters preparation and dispatch and can no longer be cancelled or modified; our Refund Policy then applies.

Important note: Delivery times are estimates and not a guarantee, as they depend on factors outside our control. Sentira is not responsible for delays caused by carriers or customs, incorrect shipping addresses provided by the customer, or import duties and taxes charged by the destination country.